00:00 Speaker A
How big is the US business now, Keller? How big is it? How fast is it growing?
00:07 Keller
Yeah, I mean, you know, funny you should ask. So we actually really launched commercially in the United States only in January of this year. and the service, we were actually increasing the number of deliveries we make week after week by about 15%. Uh 15% every week is a really crazy growth rate. It means, you know, we almost double every six or seven weeks or so. Um, actually, I was talking to the team, we just hit a new all-time record this morning. We did 200 commercial deliveries between 10:00 am and 11:00 am and that’s actually just in the US. It is about twice that if you look globally. So, uh, you know, a few more crazy statistics. I mean, you know, right now our average customer is ordering three to eight times a month, which is more than people use Amazon Prime. Uh, net that service has a net promoter score of 95. Our average delivery time from when you open the Zipline app, order from either Walmart or Chipotle or, you know, any of the other 17 restaurant brands that we’re serving, uh to when you have the thing delivered to your home is about 16 minutes. Um and some deliveries are made in less than 10 minutes. So it’s like magically fast for customers and we are seeing that people significantly change their shopping behavior when they can get things delivered to their home quickly.
01:34 Speaker A
You know, you note here, Keller, autonomous logistics reaches less than 1% of the global population today. So I’m curious, um, what do you think the adoption curve looks like from here, Keller, five years, 10 years?
01:58 Keller
You know, I think, um, right now what we observe is that, I mean, obviously we’re launching the metro by metro, you know, you have to build this infrastructure to serve neighborhoods and cities. Therefore, Zipline made the decision to really invest all our efforts this year in Dallas. And so if you’re in Dallas, Fort Worth, you’re probably already using Zipline. If you’re not, then this technology still seems totally science fiction and kind of impossible to people. Um I think it’s no different than how, you know, autonomous cars like Waymo or a robo taxi feel, depending on whether they’re in your city. Uh what we observe is that when we launch in a city, the growth rate is incredibly fast. I mean, we, uh, you know, from some of the partners that we’re going to integrate with, we’re often bigger than their own traditional delivery business within two or three days. We’re doing hundreds of deliveries a day from every major trading partner, whether that’s, you know, Walmart or a restaurant. And um, you know, the last crazy statistic. I mean, some of these neighborhoods and cities that we launched in, I was looking at the statistics for a city that we launched a few months ago, 46% of the addresses in the range are ordering from Zipline. So it’s like, you know, I think a lot of people think that startups are getting maybe 1% or 2% market penetration. We have almost a majority, you know, 50% of households are using the service. I think it’s a testament to how much people prefer a logistics solution that is 10 times faster and less expensive, and perhaps most importantly, like a better product experience and a safer experience.